Privacy Policy & Use of Cookies

At B-Tech, we are committed to maintaining the trust and confidence of our customers, our site visitors and to subscribers of the B-Tech mailing list. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information, including your rights under current laws and regulations. If you do not agree to the following policy you may wish to cease viewing / using this website and services of B-Tech AV Mounts.

 

Changes to this Privacy Notice

We keep our privacy notice under regular review and ensure it is updated when necessary. This privacy notice was last updated on 1st June 2018.


Policy key definitions:

"I", "our", "us", or "we" refer to the business, B-Tech AV Mounts
"you", "the user" refer to the person(s) using this site and associated services
GDPR means General Data Protection Act
ICO means Information Commissioner's Office
Cookies mean small files stored on a user’s computer or device

 

1. Processing of your Personal Data

We are exempt from registration in the ICO Data Protection Register because we are only processing personal data for our core business purposes, the nature of which does not require registration.

Under the GDPR we control and / or process any personal information about you electronically using the following lawful bases:

1a.
Lawful basis:
Contract.
The reason we use this basis:
For customers who buy from us.
We process your information in the following ways:
We use accountancy/order processing software to fulfil your orders and for sales analysis. (see section 4a for more info).
Data retention period:
We shall continue to process your information under this basis until we deem it no longer necessary for the purposes of our business or until you request for it to be removed.
Sharing your information:
We share information with the following 3rd parties:
- address details with transport companies for the purposes of delivering your ordered
goods (see section 4a for more info).
- our email platform so we can keep you updated with our company news
(see section 4f for more info).
- our feedback collection platform so that we can give you a method of leaving feedback
(see section 4g for more info).

1b.
Lawful basis:
Consent.
The reason we use this basis:
To send marketing communications such as new product announcements to those who are signed up to our mailing list.
We process your information in the following ways:
We use an email platform to manage our mailing list and send marketing emails to you. (see section 4f for more info).
Data retention period:
We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.
Sharing your information:
We do not share this information with any other third parties.

1c.
Lawful basis:
Legitimate interests.
The reason we use this basis:
When you have expressed interest in our products and services such as following a meeting, requesting a quote or making an enquiry through our website.
We process your information in the following ways:
We use our secure email server as a means of communication directly with you.
Data retention period:
We shall continue to process your information under this basis until we deem it no longer necessary for the purposes of our business or until you request for it to be removed.
Sharing your information:
Where appropriate, we may share your information with our distribution partners, so that you can purchase our products.
If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

 

2. Your Individual Rights

Under the GDPR your rights are as follows. You can read more about your rights in details here;

      • the right to be informed
      • the right of access
      • the right to rectification
      • the right to erasure
      • the right to restrict processing
      • the right to data portability
      • the right to object
      • the right not to be subject to automated decision-making including profiling

You also have the right to complain to the ICO if you feel there is a problem with the way we are handling your data.

We handle subject access requests in accordance with the GDPR.

 

3. Data Security and Protection

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

 

4. Transparent Privacy Explanations

To help promote a transparent and honest user privacy methodology, we have provided some further explanations about user privacy and the specific methods used to store and process personal data.

4a. Customer Account Information
We use accountancy and order processing software to store and process data relating to B-Tech customer accounts. The information is limited to your company’s name and postal address, along with full name and contact email / phone numbers for any personnel relevant to the account. We use this information to process all orders, generate delivery notes and all other associated paperwork such as invoices.

4b. Visitors to our Website
When someone visits www.btechavmounts.com we use Google Analytics to collect standard internet log information so that we can monitor website traffic. We do this to find out things such as the number of visitors to the site and to analyse which products and pages are popular. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. You can find more information on how cookies are used on this website in the Cookies Policy (see section 5 for more info). If we ever wish to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

4c. Website Dealer Accounts
One of our website functions is a dealer access portal through which users can gain access to restricted files. The data that we hold on users signed up to this feature is limited to name, email address and company name. This data is stored securely on our website and also in a protected Excel database which is kept on B-Tech’s secure, local server.

4d. Contact / Quote Request Forms and Livechat
Should you send us questions or request information or quotations via our contact tools, we will collect and process the data entered on the form, including the contact details you provide, to answer your question and any follow-up questions.

4e. Links to Other Websites
This privacy notice does not cover the links within this site that link to other websites (for example when we post a link to the site of a trade show we are exhibiting at). Those sites are not governed by this Privacy Policy, if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.

4f. Mailing List Sign Up
We use a third-party email platform, MailChimp, to manage our mailing list and to deliver our marketing emails. As part of the signup process to this mailing list, we collect personal data such as your name, company name, email address and the country you reside in. This allows us to send important company news and product announcement messages to you and, where applicable, may tailor this content based on your nearest local B-Tech office, to ensure it is relevant to you. We don't rent or trade email lists with other organisations/businesses and do not pass these details to any other third parties. Mailchimp’s platform also allows us to gather statistics around email opening and clicks to help us monitor and improve the type of email content that we deliver. For more information, please see MailChimp’s privacy notice.

You can unsubscribe from B-Tech marketing emails at any time or modify the information and preferences associated with your subscription by clicking the links at the bottom of any of our marketing emails, or by contacting marketing@btechavmounts.co.uk.

4g. Feedback Collection
So that we can offer the best possible service, we use a third-party processor to collect and analyse customer feedback, which is done via email and requires your response in order for your feedback to be collected. Customer details are shared solely for the purpose of sending the survey and collecting the responses and will not be used for any other purpose. We have written controller-processor contracts in place to make sure both ourselves and the third parties we use comply to all GDPR requirements.

 

5. Internet Cookies

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable or to display relevant content. Some cookies are required to enjoy and use the full functionality of this website.

What is a cookie?
Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience.

You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.